6 Barriers for LEP Patients on Phone Systems

6 Barriers for LEP Patients on Phone Systems

Download now: Understanding Remote Interpreting for Healthcare Whether you’re calling customer service to help you set up your new computer or simply want to get in touch with a local government agency, phone systems and call centers can be tricky enough even for...
LEP Patients: What It Means to Be Limited English Proficient

LEP Patients: What It Means to Be Limited English Proficient

Download: Understanding Remote Interpreting for Healthcare A few years before Avantpage was founded, our CEO Luis Miguel’s friend had a bit of a health scare.  This friend, a native Spanish speaker with limited English proficiency (LEP), went to the doctor one day to...
Improving Accessible Language to Support Health Literacy

Improving Accessible Language to Support Health Literacy

Download now: Understanding Remote Interpreting for Healthcare It should come as no surprise that strong health literacy is associated with more positive health outcomes.  Health literacy — that is, an individual’s ability to understand and utilize information on...